This feature is being rolled out in the May 2023 release.
Understand and gain insights into your team’s non-English calls with transcript translations into English.
Now available for all of Gong’s hyper-optimized languages.
Spot collaborative moments and share them with your team
Hear what reps are saying in their non-English calls so you can coach them better
Give and get feedback from colleagues who speak different languages
If the call you want to listen to supports automatic translation, you’ll see the translate icon in the call action panel.
Click the icon and choose the language you want the transcript displayed in. You can also choose to have all transcripts for calls in this language translated into English by default.
From the translated transcript, you can play the recording, add a comment, share a snippet or add a snippet to the call library.
When you share a snippet of the call, the person you share it with will receive the snippet in the call’s original language. They’ll be able to translate it into English, if they want.