All team members
Any Gong plan*
Any call you have access to
Understand and gain insights into your team’s calls, even if they’re not in a language you speak, with transcript and spotlight translations, from any supported language into any supported language. Transcript and spotlight translations enable you to:
Spot collaborative moments and share them with your team
Understand what reps are saying, even if you don’t speak the same language, so you can coach them better
Give and get feedback from colleagues who speak different languages
How to translate
Translation is available for all calls. Quality is highest for hyper-optimized languages.
Go to the page of the call you want translated.
Click the translation icon on the top right corner of the left side of the screen.
Choose what language you want to translate into.
If you want this selection to be saved for future calls in this language, check the “Always translate” checkbox at the bottom.
Note that the translation is only visible to you and doesn’t affect the original transcript.
How to go back to the original language
If you’ve translated a transcript and want to go back to the original language, you can do this via the translate icon in the top right corner of the left side of the screen.
Actions you can take from the translated transcript
From the translated transcript, you can play the recording, add a comment, share a snippet or add a snippet to the call library.
When you share a snippet, the person you share it with will receive the snippet in the call’s original language. They’ll be able to translate it if they want.
FAQs
What languages can I translate into?
You can translate into any supported language. See which languages we support here.
What languages can I translate from?
You can translate from any language in Gong. See which languages we support here.
Can I search translated transcripts?
No, not right now. Search is currently supported in the original language only.
Once I translate a transcript, can I go back to the original?
Yes, the original transcript is always available.
Can I share snippets in a translated transcript?
Yes, you can. The snippet will be received in the original language. If it’s an internal recipient and they want to translate the snippet, they can click through to the call page and translate it there. Currently, customers can’t translate transcripts via the call page.
*The features available to you depend on your company’s plan and your assigned seats.