Catch up quickly with AI Briefer

Sales rep, Sales manager, Sales leader

Gong Foundation*

Note:

Contact briefs and the ability to add CRM data and information from the web to briefs are rolling out in September 2025.

AI Briefer helps you catch up quickly by generating structured summaries called briefs for your calls, deals, accounts, and contacts. These briefs give you the key information you need for handovers, executive summaries, meeting preparation, and more.

This article shows you where to find briefs in Gong and how to get briefed from the homepage, account pages, deal boards, calls, and People page.

Get briefed on accounts and deals

From the homepage

Homepage

1. Select an account under Accounts AI.  

2. Click Get briefed and choose a brief from the menu.

3. To customize the period or scope, click the beside Generated for.  
   

From the account page

Account page

1. Click Account AI in the top right corner.

2. In the panel that opens, you’ll see the default brief type set by your admin, or the most recent brief type that you viewed.

3. To view a different brief, click Change brief,

   

4. Choose a different brief type, scope (deal or account), or period, and click Get briefed.

5. To translate the brief into a different language, click on the language selector.  

From a deal board

Deals > Pipeline

To view a deal overview brief

1. Click on an account to open the deal panel and open the Briefs tab.
   You’ll see the default brief type set by your admin, or the most recent brief type that you viewed. 

2. To view a different brief, click Change brief.

3. Choose a different brief type, scope (deal or account), or period, and click Get briefed.
   

4. To translate the brief into a different language, click on the language selector.

To view a deal risk brief

1. Click on an account to open the deal panel and open the Score tab.
   You’ll see the default brief type set by your admin. This brief type is fixed, and can’t be adjusted.

   

From Engage*:

Engage > Accounts or Pipeline

1. Click Account AI in the top right corner.

   

   You’ll see the default brief type set by your admin, or the most recent brief type that you viewed.

2. To view a different brief, click Change brief. Choose a different brief type, scope (deal or entire account), or period, and click Get briefed.

Considerations

Date range limitations
AI Briefer supports preset or custom date ranges up to 1 year. Within that range, it covers up to 60 calls and 500 emails. If your selection exceeds this, not all conversations will be included.

Get briefed on calls

Call page

When you open a call page, a default brief is displayed in the Briefs tab on the left.

1. To view a different brief, click the brief name and choose from the menu.

2. To translate the brief into a different language, click on the language selector.

Get briefed on contacts

Engage > Accounts or Pipeline

1. Click on any contact or lead to open the contact drawer and then click Briefs.

   You’ll see the default brief type set by your admin, or the most recent brief type that you viewed.

   

2. To view a different brief, click Change brief. Choose a different brief type, scope (deal or entire account), or period, and click Get briefed.

Deals > Pipeline

1. Click on an account to open the deal panel and open the Contacts tab.

2. Click on a contact to open the contact drawer and then click Briefs.

   You’ll see the default brief type set by your admin, or the most recent brief type that you viewed.

*The features available to you depend on your company’s plan and your assigned seats.