Who can use this: Any team member
Available on: Gong Engage
Ideal for: Sales rep, Sales manager
Allow your browser to use your microphone and choose the microphone and speaker you want for Gong Dialer calls. Set this up before your first call so people can hear you clearly.
Step 1: Allow microphone access
Gong needs permission to use your microphone in Google Chrome.
To allow microphone access:
Open the Gong Dialer.
Do one or more of the following:
When prompted, click Allow.
Click the site information icon next to the address bar, and make sure the microphone is enabled in site settings.
Go to your browser settings and open the microphone settings, then adjust your default settings or add Gong to your list of allowed sites.
Step 2: Choose your microphone and speaker
Choose the devices the Gong Dialer uses for your calls, and turn on the audio options that help people hear you clearly.
To choose your microphone and speaker:
In the Gong Dialer, click the audio settings icon to the right of the Calling from phone number.
Select the speaker and microphone you want to use. Test the sound as needed.
Select the audio options you want:
Echo cancellation: Reduces background noise and echo for improved call clarity.
Noise suppression: Minimizes background noise interference during calls.
Automatic gain control: Adjusts audio levels and ensures consistent audio quality throughout the call.
Click Done.