Record calls with the Gong Dialer

Who can use this: Any team member

Available on: Gong Engage

Ideal for: Sales rep, Sales manager

Record the outreach calls you make from Engage with the Gong Dialer, so they get the same analysis and insights as all other recorded calls in Gong. Your company sets the recording method for each region, so you can comply with regulations in different states and countries. That method decides whether you start the recording yourself or Gong starts it for you.

Recording methods

Each region uses one of the following recording methods:

• Manual: You start recording yourself at any point in the call.

• Automatic: Calls are automatically recorded.

• Rep-side only: Calls are recorded automatically, but only the rep is recorded.

• Don't allow recording: The recording icon isn't displayed and you can't record the call.

Note:

You cannot change or override the default recording method for a region, but you can pause the recording.

Record a call

If your region uses manual recording, start the recording as soon as the call connects. In regions with automatic or rep-side only recording, recording starts on its own and there is nothing to start.

To record a call manually:

1. Place a call using the Gong Dialer.

2. Wait for the other person to pick up. The call timer starts when the call connects.

3. In the call bar, click the Start recording icon, the round icon next to the microphone and keypad icons.

A red RECORDING badge appears next to the call timer, and the Start recording icon changes to the Pause recording icon. Once the call ends, the recording is analyzed like any other recorded call in Gong.

To pause a recording:

1. During the call, click the Pause recording icon in the call bar.

Note:

Remember to ask for consent when required.

Delete a call

Once a call is completed, you cannot delete the recording unless you have permission to do so. Any team member who is enabled to delete calls in their permission profile can delete a call.

Frequently asked questions