Set sign in method
  • 29 Sep 2024
  • 1 minute read
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Set sign in method

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Article summary

To set up authentication for Gong, go to Company settings, then Authentication. Choose how users sign in, affecting automatic logout times. Some methods need setup in providers first. Options include email, password, and managing usernames in Gong. Team members are logged out after two weeks. Common identity providers have varying logout times. Additional providers log out after 30 minutes of inactivity, with customizable times for SAML SSO. Account lockout threshold is five failed attempts, locking users out for 60 minutes. For more details, refer to specific provider guides.

Where to go: Click Company settings > Authentication

Choose how people at your organization sign in to Gong. The method you chose affects when your team members are automatically logged out. Note that some authentication methods require setup in the provider before completing the setup in Gong. Refer to the relevant authentication method guides linked to below.

  1. In the Authentication page, in the Authentication methods area, choose any combination of the following methods:

    • Email address & password: Manage username and passwords in Gong to allow people to sign in using Gong credentials. Team members are automatically logged out after two weeks.

    • Common identity providers: Team members are automatically logged out from between 10 hours to 90 days, depending on the policy you set in your provider.

      • Google

      • Microsoft

      • Salesforce

    • Additional authentication providers: Team members are logged out after 30 minutes of non-activity by default. For SAML SSO providers, the session logout time can be customized. For information about specific providers, see:

  2. Click Update.

What is the account lockout threshold?

Users who have five failed login attempts are locked out of their accounts for 60 minutes.


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