Who can use this: Beta participants, by invitation only
Available on: Any paid Zoom plan
Gong Live Insights works alongside the Gong App for Zoom: Live Insights streams your meeting's live transcript to Gong, and tips and answers appear in a new tab of the Gong App for Zoom panel. Live Insights never records audio or video.
Before you begin
You've been invited to the beta.
Your Zoom account is on a paid plan. Zoom Basic (free) isn't supported.
The Gong App for Zoom is installed in your Zoom account.
Depending on your Zoom account settings, a Zoom admin may need to approve Gong Live Insights before you can add it.
Add the app
Connect Gong Live Insights to your Zoom account from Gong. You only do this once: after that, it works in every Zoom meeting you host.
To add the app:
Sign in to Gong, and open app.gong.io/zoomintegrationwebapi/install.
When Zoom asks, sign in to your Zoom account.
Review the permissions, and click Allow.
Gong opens again and confirms that Gong Live Insights is connected. If an error page appears instead, go to Troubleshooting.
Use the app
Gong Live Insights runs only in Zoom meetings that you host, and Zoom shows every participant a notice while it's accessing meeting content.
To use the app in a meeting:
Start a Zoom meeting that you host.
In the meeting toolbar, click Apps, and select Gong App for Zoom.
Click the live tips tab.
If Zoom asks, start Gong Live Insights under Apps that access meeting content.
When Gong Live Insights shows the status Accessing, tips and answers appear in the tab as the meeting goes on.
Remove the app
Remove Gong Live Insights to stop live tips in your meetings. You remove it in the Zoom App Marketplace, not in Gong.
To remove the app:
Sign in to the Zoom App Marketplace.
Click Manage, and select Added Apps.
Select Gong Live Insights, and click Remove.
Note:
Removing Gong Live Insights stops Gong from receiving your meeting transcripts. The Gong App for Zoom panel, your Gong account and your Gong call recordings aren't affected. Whether or not you remove it, Gong deletes the live transcript data from each meeting 6 hours after that meeting ends.
Troubleshooting
If Gong Live Insights doesn't connect or no tips appear during a meeting, find what you're seeing below.
If you see an error page after you connect, open the install link again and retry.
If the live tips tab is empty, check that Gong Live Insights shows the status Accessing and that you're the meeting host.
If Gong Live Insights isn't in the Apps list, contact the beta team.
Contact support
Support for the beta comes from the beta team. Contact boaz.kabir@gong.io or tal.zigdon@gong.io.