Gong brings customer conversations and activity data into MS Dynamics so reps can understand deal momentum and review interactions without leaving their CRM. MS Dynamics users see completed calls, meeting activity, email engagement, and other customer-facing actions that Gong captures.
Gong for Dynamics app
The Gong for Dynamics app adds a dedicated Flow object which allows displaying all Engage flows a contact or lead has been added to. This includes:
Which Engage flows a contact or lead is currently in
Flow names and statuses
Flow ownership
Activity export
Depending on your company’s configuration, Gong can export the following activity types to Dynamics 365:
Meeting invites
Conference calls
Telephony calls, including calls made through Gong Engage
Emails sent through the Gong email composer
Engage tasks
Engage LinkedIn connection requests and messages
Engage flow activity
Gong adds consistent prefixes and field values to these tasks so they are easy to identify.