Configure email tracking
- 1 minute read
- Contributors
- DarkLight
Configure email tracking
- 1 minute read
- Contributors
- DarkLight
Article summary
To work with Gong Engage, an Engage seat is required. Admins can access this feature in the sidebar under Company settings, Engage, and Email settings. Email open and click tracking is enabled by default, but can be disabled if needed. It is important to ensure compliance with legal requirements and privacy regulations. Email tracking can impact deliverability positively or negatively, and it is optional through Gong, allowing organizations to choose what suits them best.
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Note:
Working with Gong Engage requires an Engage seat.
Who's this for? Admin
Where to go? Sidebar > Company settings > Engage > Email settings > Email tracking
You can track email opens and clicks for emails sent from the Gong email composer. When enabled, opens and clicks are displayed as digital interactions in Engage.
Email open and click tracking is enabled by default. We recommend checking to ensure email open and click tracking is compliant with the legal requirements and privacy regulations applicable in your region or where your business operates.
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To disable email tracking:
Go to Company settings
In the Engage section, click Email settings
Scroll to the Email tracking section
Toggle off email open tracking, click tracking, or both
Email tracking FAQs
What effect does tracking have on email deliverability?
Email tracking can impact deliverability both positively and negatively. Email tracking through Gong is optional, so you can choose what's best for your organization.
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