Who can use this: Tech admin
Available on: Any Gong plan
Each team member has one primary email address and can have additional ones. Gong relies on them to match people to calls and emails, decide whether a meeting is internal or external, and import emails.
Primary email address
Each team member's primary email address is the address they use to log in to Gong when no other authentication method (such as SSO) is configured. Gong uses it to:
Identify the team member across calls, emails, and calendar meetings.
Identify whether the team member belongs to the same company as an email's recipients.
Determine whether a meeting is internal or external, which affects whether Gong records it.
The primary email usually shares the same domain as your company. For example, a team member at acme.com usually has a primary email ending in @acme.com.
Admins can set or update a team member's primary email from the Team members page in Admin center. Team members can view their own primary email in My profile but cannot change it themselves.
Additional email addresses
Additional email addresses are company-owned addresses that Gong maps to a team member's primary address for identity purposes. Gong uses them to identify the team member when they appear on an email or meeting, for example when a team member has an alias for their primary email.
Add an additional email address when a team member has more than one company email address and you want Gong to associate all of them with their Gong profile.
Additional email addresses are for identification only. Gong imports emails, calendar meetings, and calls from one mailbox: the mailbox connected during setup. Additional addresses do not create additional import sources.
Important:
Never add a personal email address as an additional address. A team member's profile should contain only company email addresses. Gong also does not support sending email from an alias: additional addresses are for identification, not sending.
Admins can add or remove additional email addresses from a team member's profile in the Team members page.
Importing emails
Gong imports sent and received emails from one connected mailbox per team member. There are two ways to set up email import, depending on your company's email provider.
Company-wide connection
A tech admin sets up a single connection on behalf of all team members. Gong imports from each team member's mailbox without requiring individual setup. Gong identifies the right mailbox using the primary email address on each team member's profile.
User-by-user connection
Each team member connects their own mailbox individually. Team members can connect with any address listed in their Email address or Additional email addresses fields. Gong imports from whichever mailbox the team member connects. If a team member connects a mailbox whose address differs from their company primary email, their business emails may not import correctly.
Note:
Regardless of how email import is set up, each team member who uses the Gong email composer must connect their own email provider in My settings before the composer is available to them.