Coaching metrics data
- 3 minute read
- Contributors
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Coaching metrics data
- 3 minute read
- Contributors
- PDF
Article summary
Download the coaching metrics report to assess how managers are coaching their teams. The report comes in two versions: a shorter one with current view data and a longer one with additional analyzed data by Gong. The report includes columns such as basic report, manager tree, and CRM fields. The manager tree option adds columns with manager names and email addresses, starting from the highest level manager down to the lowest level with direct reports. The CRM fields option includes additional columns related to CRM data.
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Where to go: Insights > Coaching Metrics
Download the coaching metrics report so you can see how your managers are coaching their teams. Learn about coaching for senior managers
There are two versions of the report. The shorter version contains what you see in your current view of the COACHING METRICS tab. The longer version contains both what you can see in your current view, as well as all additional data that was analyzed by Gong to calculate the numbers shown in your current view. Here's a full list of the columns:
Basic report
COLUMN NAME | HUMAN | NOTES |
|---|---|---|
coach_name | Coach's name | |
coach_email_address | Coach's email address | |
coach_Gong_user_ID | Coach's Gong user ID | |
call_date | Call date and time |
|
call_duration_seconds | Call duration in seconds | |
call_host_name | Call host's name | |
call_host_email_address | Call host's email address | |
call_host_Gong_user_id | Call host's Gong user ID | |
Call ID | Call ID | The ID of the call that the coach either attended, listened to, commented on, scored, or marked as “feedback given” in the selected date range. |
call_title | Call title | |
call_type | Call type - internal, external, or unknown | Values: External / Internal / Null. |
attended_call | Coach attended call | Shows whether or not the coach attended this call during the report date range. Values: TRUE / FALSE. |
listened_to_call | Coach listened to call | Shows whether or not the coach listened to this call during the report date range. Values: TRUE / FALSE. This count is for the number of calls, not the number of listens to a single call. Once someone listens to a call, it has been counted. We won't include the call in the count again, even if the same person listens to the call again, even after significant time has passed. |
commented_on_call | Coach commented on call | Shows whether or not the coach commented on this call during the report date range. Values: TRUE / FALSE. |
scored_call | Coach scored call | Shows whether or not the manager filled a scorecard for this call during the report date range. Values: TRUE / FALSE. |
marked_as_feedback_given | Coach marked call as "feedback given" | Shows whether or not the coach marked this call as “feedback given” in the selected date range. Values: TRUE / FALSE. |
Manager tree
The following columns are added to the CSV if you select the option to include the Manager tree, and include the name and email address of the manager.
The tree starts with the highest-level manager defined in Gong, and moves down your organizational hierarchy to the lowest-level manager that only has direct reports rolling up to them.
COLUMN NAME | HUMAN |
|---|---|
name_of_top_manager | Name of top manager |
email_address_of_top_manager | Email address of top manager |
name_of_manager_2nd_level_down_from_top | Name of manager 2nd level down from top |
email_address_of_manager_2nd_level_down_from_top | Email address of manager 2nd level down from top |
name_of_manager_3rd_level_down_from_top | Name of manager 3rd level down from top |
email_address_of_manager_3rd_level_down_from_top | Email address of manager 3rd level down from top |
name_of_manager_4th_level_down_from_top | Name of manager 4th level down from top |
email_address_of_manager_4th_level_down_from_top | Email address of manager 4th level down from top |
name_of_manager_5th_level_down_from_top | Name of manager 5th level down from top |
email_address_of_manager_5th_level_down_from_top | Email address of manager 5th level down from top |
name_of_manager_6th_level_down_from_top | Name of manager 6th level down from top |
email_address_of_manager_6th_level_down_from_top | Email address of manager 6th level down from top |
name_of_manager_7th_level_down_from_top | Name of manager 7th level down from top |
email_address_of_manager_7th_level_down_from_top | Email address of manager 7th level down from top |
name_of_manager_8th_level_down_from_top | Name of manager 8th level down from top |
email_address_of_manager_8th_level_down_from_top | Email address of manager 8th level down from top |
name_of_manager_9th_level_down_from_top | Name of manager 9th level down from top |
email_address_of_manager_9th_level_down_from_top | Email address of manager 9th level down from top |
CRM fields
The following columns are added to the CSV if you select the option to include CRM fields.
COLUMN NAME | HUMAN | |
|---|---|---|
crm_account_name | Account name, as in CRM | The CRM account name of the account associated with the call, if imported from the CRM. Otherwise, Null. |
crm_account_id | Account ID, as in CRM | The CRM account ID of the account associated with the call, if imported from the CRM. Otherwise, Null. |
crm_opportunity_name | Opportunity name, as in CRM | The CRM opportunity name of the account associated with the call, if imported from the CRM. Otherwise, Null. |
crm_opportunity_id | Opportunity ID, as in CRM | The CRM opportunity ID of the account associated with the call, if imported from the CRM. Otherwise, Null. |
crm_opportunity_type | Opportunity type, as in CRM | The CRM opportunity type of the account associated with the call, if imported from the CRM. Otherwise, Null. |
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