Understand your dashboards

Who can use this: Any team member

Available on: Gong Foundation

Ideal for: Any team member

Required permissions: Dashboards page access

Dashboards display business metrics in widgets you can interact with. Understanding how widgets get their data, which selections affect them, and what you see when you drill into their underlying data helps you interpret them accurately.

How widgets display data

Each widget on a dashboard shows the data your admin set up for it, such as deals, calls, emails, or scorecard results, along with any targets or forecast submissions it's compared against. A figure might be a count, a total, an average, or a calculation such as win rate. Your admin decides what goes into it, for example which deals or calls to include and how they're filtered.

Widget types

Dashboards can include the following widget types:

• Custom charts show metric/s data as bar charts, tables, or pie charts with optional breakdowns by team, date, or other dimensions.

• KPI widgets show a single metric value, with optional attainment comparison against a target or another metric.

• Team rollup widgets show a table comparing reps or teams across one or more metrics, with optional color coding.

• Target attainment widgets show team and individual target attainment over time.

• Record list widgets show records from a predefined list view.

• Deals widgets show 20 deals from a selected deal board, based on custom criteria such as highest amount.

• Forecast rollups show forecast submissions grouped by team and forecast category.

• Funnel widgets show deal progression through sales stages, with conversion rates, win rates, and average time at each stage.

• Trends widgets show week-over-week pipeline analysis alongside forecast submissions and projected numbers.

• Changes widgets show how the total amount in a forecast category changed over time, highlighting the change reasons.

• Flows widgets show how deals move through your sales process stages.

Dynamic vs. fixed widgets

The team and period selectors at the top of the dashboard change the context, depending on how your admin set them:

• Dynamic widgets update when you change the team or period. They're configured to use the dashboard's current selection.

• Fixed widgets always display the same team or period regardless of your selection. A fixed widget shows a note: Dashboard selections don't apply.

Fixed widget behavior is set by the admin and is intentional. If you need a widget to respond to your selections, contact your admin to update the widget's configuration.

Target attainment

Where a widget is set to display a metric against a target, it shows attainment: how the actual value compares to the goal. Attainment appears alongside the metric value as a progress bar.

Color ranges on team rollup widgets are configured by the admin and may vary across dashboards. The same color may mean different attainment levels on different dashboards. Contact your admin if you're unsure what a specific color or threshold represents.

Drilldown records

Most metric values and chart segments are clickable. Clicking a value opens a list showing the individual records that make up that result.

A few things to know about drilldown results:

• The drilldown shows the records that matched the metric's conditions at calculation time. This may differ from your deal board if your board uses different filters, stages, or date fields.

• Your data permissions apply. For deals and other records you aren't allowed to view, you only see the ones you have access to, even if the widget total includes more. Your own permissions don't change.

• For calls and emails, the widget total counts every matching record, including records you can't view. In the drilldown, those records still appear in the list so the number of rows matches the total, but their details are concealed.

• For contacts and leads, you can see all records in the drilldown.

• If a widget is empty or still processing, your company's history is still being gathered. The widget fills in when processing finishes.

• To see the fields you can use in dashboards, see the Reference guide for metrics and widgets.

Frequently asked questions