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    Target file upload: Common errors and solutions
    • 24 Mar 2025
    • 1 minute read
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    Contents

    Target file upload: Common errors and solutions

    • Updated on 24 Mar 2025
    • 1 minute read
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Article summary

    Silhouette of a person standing, representing human figures in various contexts.RevOps, Business admin

    Diamond.png Gong Forecast*

    Company settings > Revenue analytics > Targets

    When uploading a new target file to Gong, we validate the file and every record in it to make sure everything is set correctly. File upload errors can occur for several reasons, including incompatible file formats or invalid records. Here’s a list of potential errors and the way to fix them:

    Note:

    Managing targets requires permission to manage revenue analytics

    General errors

    Empty file

    Include some records in your file and retry.

    Wrong file format

    Make sure you upload a *.CSV file.

    Missing columns/Unrecognized column names

    Columns may have been accidentally deleted or renamed.

    Make sure all columns in the original template exist with their original names before reuploading the file.

    Note

    The validation is case sensitive.

    Unit target files include the following columns:

    • Team member identifier

    • Is Team

    • Period

    • Value

    On top of these 4 columns, the currency target file includes a Currency column.

    Unseparated columns

    Make sure values in your file are separated by commas and that the commas aren’t removed or replaced by a different delimiter.

    Record duplication

    Verify each record displays a unique combination of Team member identifier, “Is Team”, and Period.

    Specific record errors

    Invalid or missing identifiers

    Verify team member identifiers are present and correctly formatted in all rows. The identifier can be an email address ([email protected]) or an 18-digit CRM ID (for a team/team member).

    Invalid period formats

    Verify periods are formatted as follows:

    • "Month FYyyyy" for months (ex: "April FY2022”)

    • “Qx FYyyyy" for quarters (ex: "Q2 FY2022”)

    • “FYyyyy” for years (ex: “FY2022”).

    Invalid target values

    Verify target values are numeric.

    Invalid currency

    Use a standard 3-letter currency abbreviation (ex: USD, EUR, GBP).

    Note:

    If multiple currencies are enabled for you and you don’t include a currency name, the company currency is applied.


    Visit our Academy and find out how to utilize your dashboards to boost efficiencies and refine revenue operations

    *The features available to you depend on your company’s plan and your assigned seats.

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