Prevent or stop a recording

In some cases, you may want to prevent Gong from recording a call, or stop a recording after it's already started. Your tech admins can set up lists of domains and terms that are automatically exclude the call from being recorded. Here are ways you can prevent or stop a recording.

Prevent a call from being recorded

Prevent web conference recordings

Gong records all calls that match your company's recording criteria by automatically joining as a participant. Unless your call is set up for native recording, the Gong recorder appears in the call’s attendee list.

You can see upcoming calls scheduled for recording in the Conversations section on the homepage, and in the Activity calendar. Find the call you don't want to record and do one of the following:

Set call to private

When scheduling the call, set it to private in your calendar. This prevents Gong from having access to call data, so it won't be recorded.

If you change a call's visibility to private after it's been scheduled, do so at least 2 hours in advance to make sure Gong doesn't record it.

Calls in Gong are considered public by default. If a call has been recorded and you want to change its visibility afterwards, this can be done by the call owner, if they have the correct permission. Learn more

Deny entry to Gong recorder

If you're using web conferencing software, use the meeting waiting room feature to deny entry to the Gong recorder.

Cancel the recording from inside Gong

In the homepage, in the Conversations section, click View upcoming calls to open a panel on the right. Hover the call you don’t want recorded, click , and choose Cancel recording. This must be done at least 1 hour in advance.

If the meeting is part of a series, you can cancel recording for just one meeting, or for the entire series.

Prevent telephony recordings

When you're set up with a telephony system integration, Gong imports all recorded calls.

If you don't want to record a particular call, either turn off the integration for your entire company (probably not what you want), or make the call using a telephony system that's not set up with Gong.

Stop recording while the call is taking place

Stop recording directly from Gong

Hosts, any team member invited to a call, as well as tech admins can stop live recordings from the homepage or the call. This provides team members full control over meeting recordings, even if they're not the host. You can cancel the recording for a single call or recurring calls in a meeting series. If the call is recorded with native Zoom, the host can start recording again using native Zoom controls.

To stop recording from the homepage, select an on air call and select Stop recording.

To stop recording from a call, open an on air call, click , and select Stop recording.

Remove the bot

The host can remove the Gong bot from the meeting. Check how to remove participants for your web conferencing provider, for example:

• GoToMeeting: Dismiss

• WebEx: Excuse

• Zoom:

  1. In the Zoom meeting, switch to Gallery view.

  2. Find the Gong Recorder participant bot. Click the ellipse and in the menu click Remove.

     

  3. Clear the Report to Zoom checkbox, and click Remove.

     A notification is sent confirming the Gong Recorder was removed.

     

     Important:

     By clearing the Report to Zoom checkbox, you ensure that Gong continues to record all future Zoom meetings, and only ad hoc meetings go unrecorded.

Stop or pause when recording natively with Zoom

If you are using native Zoom recording and are hosting the meeting, you can stop or pause the recording. Learn more.

Delete a recording after the call is finished

If you didn't prevent or stop a recording, you can remove the call from Gong by deleting it.

Go here to learn how to delete recorded calls.

If you want to keep the recording but want to control access to it, you can make the call private.