Tech admin, Business admin
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Admin center > Agent studio
Note:
This feature is rolling out in July 2025
AI Translator helps your team work across languages by automatically translating transcripts and AI-generated content into a user's or company's preferred language. This helps to break down language barriers, making it easy for reps, managers, and leaders to understand what’s going on in their conversations, and export relevant summaries to your CRM, no matter what language the conversation happened in.
What AI Translator helps you do
AI Translator helps your team:
Understand calls and AI insights in your preferred language
Work seamlessly across global teams and regions
Improve visibility and alignment for multilingual teams
Maintain consistency in CRM summaries
What gets translated
AI Translator currently supports:
Call transcripts, outlines, key points, and next steps
Briefs for calls, accounts, and deals
Call summaries exported to the CRM
How it works
The preferred translation language for AI content is controlled at multiple levels:
Workspace
Admins can set a default language per workspace. This controls the language for AI-generated content like account and deal briefs, as well as AI summaries exported to the CRM, ensuring that clean and consistent data is exported. This can be set in the Admin center in the General settings page and in the Workspaces page.
Team member
Admins can set the default language language for teams or team members for transcripts and AI-generated content. This setting can be changed by individual team members via their profile page or directly on the call page.