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AI Translator helps your team work across languages by automatically translating transcripts and AI-generated content into a company or team member’s preferred language. This removes language barriers, making it easy for reps, managers, and leaders to understand what’s going on in conversations, no matter what language the conversation happened in. AI Translator also sets the language of AI summaries exported to the CRM, enabling consistent CRM input.
What AI Translator helps you do
AI Translator helps your team:
Understand calls and AI insights in your preferred language
Work seamlessly across global teams and regions
Coach and support multilingual teams more effectively
Maintain consistency in CRM summaries
What gets translated
AI Translator currently supports:
Call transcripts, outlines, key points, and next steps
Briefs for calls, accounts, and deals
Call summaries exported to the CRM
How it works
The preferred translation language for AI content is controlled at multiple levels:
Workspace
Admins can set a default language per workspace. This controls the language for AI-generated content like account and deal briefs, as well as AI summaries exported to the CRM. This is set via Admin Center > General settings or Admin Center > Workspaces.
Team member
Admins can set the default translation language for team members. This setting, which controls the language for transcripts, call-related summaries, and briefs, can also be set by individual team members in their profile page, and customized on-demand via the call page, deal panel, and account panel.
For more information, see How to manage settings for AI Translator.