Create a rule to delete calls

Tech admin

Any Gong plan*

Company settings > Automations

Create a rule to delete certain calls. When the rule is triggered, Gong will automatically delete calls that match the rule’s filter. The rule isn’t applied to existing calls. Deleted calls can’t be retrieved.

Note:

Speech-to-text conversions can be inaccurate, so calls that shouldn’t be deleted may be deleted, and vice versa.

1. Go to Company settings > Ecosystem > Automation rules.

2. Click + Add rule and then click to choose which types of call will trigger this rule. Click save.  

3. In the Action field, select Delete calls as the action that occurs when calls that match these filters occur.

4. In the Rule name and description area, enter the rule name and add a description.

5. In the Rule status area, change the status to Enabled.

6. Click SAVE.

*The features available to you depend on your company’s plan and your assigned seats.