Create a rule to delete calls

Who can use this: Tech admin

Available on: Any Gong plan

Create a rule to delete certain calls. When the rule is triggered, Gong will automatically delete calls that match the rule’s filter. The rule isn’t applied to existing calls. Deleted calls can’t be retrieved.

Note:

Speech-to-text conversions can be inaccurate, so calls that shouldn’t be deleted may be deleted, and vice versa.

1. In the Automation rules page, click + Add rule and then click to choose which types of call will trigger this rule. Click save.  

2. In the Action field, select Delete calls as the action that occurs when calls that match these filters occur.

3. In the Rule name and description area, enter the rule name and add a description.

4. In the Rule status area, change the status to Enabled.

5. Click SAVE.