Tech admin, Business admin
Any Gong plan*
Connect Gong to a Slack workspace to receive alerts and notifications about your Gong activities, share calls or call snippets to private or public channels in Slack, and upload comments from Slack to Gong. Gong connects to the Slack API and uses scopes to perform actions in Slack and in Gong. Find out which scopes we use here.
Only Slack admins can install the Gong app in Slack. Once the integration has been set up, both business and tech admins can connect Slack to a Gong workspace.
Once connected, you can turn on notifications for calls org-wide, or allow individuals to turn on notifications for themselves.
Notifications can be sent to a user’s personal Gong app in Slack when:
Someone comments on a call the user follows (either they participated in the call or subscribed to its comments)
Someone replies to a comment the user made on a call
The user is mentioned in a comment on a call
To receive Gong notifications in your Slack channel, you must enable the notifications in a stream. You can share calls in Slack via the Share call tab at the top right of the call page. To receive notifications in private Slack channels, you’ll need to add Gong to that channel.
To enable Gong notifications in a private Slack channel:
Open the channel
In the message field, type @Gong and then invite @Gong to join the channel.
*The features available to you depend on your company’s plan and your assigned seats.