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    About the Slack integration
    • 14 Oct 2024
    • 1 minute read
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    Contents

    About the Slack integration

    • Updated on 14 Oct 2024
    • 1 minute read
    • Contributors
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    Article summary

    The content explains how to connect Gong to a Slack workspace to send notifications and share calls or call snippets. Gong uses Slack API scopes for actions. Only Slack admins can install the Gong app. Notifications can be set for calls org-wide or individually. Notifications include comments, replies, and mentions on calls. To receive Gong notifications in Slack channels, enable notifications and share calls via the tab. For private channels, add Gong to receive notifications. To enable Gong notifications in a private channel, type "Gong" in the message field and invite Gong to join the channel.

    Who’s this for: Tech admin

    Connect Gong to a Slack workspace to send notifications about events in Gong to channels in Slack, and to share calls or call snippets to private or public channels. Gong connects to the Slack API and uses scopes to perform actions in Slack and in Gong. Find out which scopes we use here.

    Only Slack admins can install the Gong app in Slack. Once Slack has been installed, both business and tech admins can connect Slack to a workspace.

    Once connected, you can turn on notifications for calls org-wide, or allow individuals to turn on notifications for themselves.

    Notifications can be sent to an individual's personal Gong app when:

    • Someone comments on a call they follow (either they participated in the call or subscribed to its comments)

    • Someone replies to a comment they made on a call

    • They are mentioned in a comment on a call

    To get Gong notifications in your Slack channel, you must enable the notifications in a stream. You can share calls in Slack via the Share Call tab. For private Slack channels, you must add Gong to the channel to get notifications.

    Enable Gong notifications in a private Slack channel:

    1. Open the channel

    2. In the message field, type @Gong and then invite @Gong to join the channel.

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