1. Gong Help Center
  2. Using Gong
  3. Listen to calls

Menu

See the Zoom chat

Follow
Naomi Papoushado
  • Updated

For calls recorded with the native Zoom recorder, public messages in the Zoom chat are brought into Gong alongside the call.

View the Zoom chat

  • On the call page, on the action bar under the call screen, click ZOOM CHAT.

Collaborate on the Zoom chat

  1. Highlight the message you want to collaborate on and then click Comment.

  2. Make a comment in the usual way.

    The comment is linked to the Zoom chat message.

Turn on/off import Zoom chat

You can turn importing the Zoom chat on/off either for yourself, or your admin can turn it on/off for everyone in your Zoom account.

  • In Zoom, set the Save chat setting to OFF.

Note

Only messages made while the call was recorded are captured by Gong. If the recording was paused, comments made during the pause aren't imported.

Was this article helpful?
1 out of 3 found this helpful

Thanks for your valuable feedback. We're really glad we could help.

Thanks! Your comments will help us improve our articles in the future.

Thanks for your feedback.

Can't find what you're looking for?

Contact us

Comments

0 comments

Article is closed for comments.