When conversations cover sensitive subjects, you may want to keep them private. You can do this by making the call private when you schedule it in the calendar, so that Gong doesn't record it at all, or by setting a recorded call to private.
If you set a recorded call to private, it can be seen by people at your company, but is only accessible to the call owner, internal call participants, and specific people who the call owner shared the call with, through shares or comments.
When you set the visibility of a calendar event to private, Gong can't access event data, so Gong can't record the call.
When creating the calendar event to schedule a meeting, follow your normal workflow for adding invitees, meeting URL, and description.
Under the calendar visibility field, select Private.
In Gong, you can set calls that you own as private, either before or after the call. The ability to set a call as private is set in the permission profile. If you don't have this capability and think you should, contact your Gong admin.
By default, a private call can only be seen by the call owner and any other internal participants on the call. The call owner give access to additional people by sharing the call either internally or with customers.
Regardless of a call's privacy setting, all calls are used in stats and analysis, such as trackers and deal warnings. The existence of private calls is visible to everyone on all pages. People who don't have access can see when the call occurred, and who the owner is.
To set a call to private in Gong:
Before the call: In the Gong homepage, click VIEW UPCOMING CALLS. Next to call you want set as private, click > Set call as private.
After the call: In the call page, click in the top right corner and select Set call as private.
To set a call to private, do the same action, and select Set call as public.