Who can use this: Any team member
Available on: Any Gong plan
Ideal for: Sales rep
Required permissions: Set calls they own as private
Setting a call as private restricts access to the call. By default, only the call owner and internal participants can view it. The owner can also share it with additional people.
Good to know
Calendar privacy is not the same as Gong privacy. Marking a calendar event as private prevents Gong from accessing the event and recording the call. It does not make a recorded Gong call private.
When a call is set as private in Gong, people without access can still see that the call exists, along with the call owner and date. They cannot access the call content. Private calls are still included in Gong stats and analysis and are exported to your CRM as private calls, according to your CRM export settings.
Only the call owner can share a private call and grant access. To set a call as private or public, you must be the call owner and have the Set calls they own as private permission.
Gong tech admins can set web conference calls to be private by default for new calls. They can also create automation rules that automatically set matching new calls as private. These rules do not apply to existing calls.
Set a call as private
Set a call as private after it has been recorded to restrict access to the recording and its content.
To set a recorded call as private:
Open the call page.
Click the More actions
at the top of the call page.Select Set as private.
The call is now private. Only you, internal participants on the call, and people you share it with can view it.
Note:
You can set an upcoming call as private before it takes place. On the Gong homepage, open Prepare for upcoming meetings, click More actions next to the call, and select Set meeting as private.
Set a private call back to public
Restore access to a private call by setting it back to public. Anyone with the appropriate Gong access can view the call once it is public again.
To set a private call back to public:
Open the call page.
Click the More actions
at the top of the call page.Select Set as public.
Frequently asked questions
Will a private call appear in analytics and reports?
Private calls are included in Gong stats and analysis. According to your CRM export settings, they’re exported as private calls with no other data available.
Why can't I see the Set as private option?
Two conditions must be met: you must be the call owner, and your permission profile must include the Set calls they own as private permission. If either condition is missing, the option will not appear. Contact your Gong admin to verify your permissions or the call owner. Learn more about troubleshooting call privacy issues.
Can I share a private call with a customer?
Yes, but only if you are the call owner. Use the Share with customers option on the call page. The call's private status restricts who can access it in Gong, but customer sharing follows the same sharing settings as any other call. Learn more about sharing a call with customers.
Will setting a call as private hide it from my manager's view?
Your manager can see that the call exists, but they cannot view the recording or transcript unless you share it with them. Private calls are still counted in performance stats and analysis.