Generate a follow-up email

All team members

Any Gong plan*

Any call you have access to

Follow-up quickly with customers and colleagues by generating follow-up emails directly from the call page. Choose the email variation that’s right for your needs.  

1. Go to the call page and click Generate follow-up email, or locate the call on the homepage or search page, click , and then click Generate follow-up email.

2. This generates a follow-up email that includes an AI-generated summary and a link to the call recording. Choose from up to three variations:

   1. General summary: Includes a full background and next steps. Ideal for first-time follow-up.

   2. Action-oriented: Includes a brief background and next steps. Ideal for established relationships.

   3. Detailed summary: Includes key updates, decisions, and next steps. Available for internal calls only.
      

3. Copy and paste the text into your preferred channel and edit as you like.

Considerations

• For calls with customers, access to the call recording is based on your most recent settings for sharing calls with customers.

• Follow-up emails are generated in the same language as the call. For non-English calls, you have the option to generate the email in English.

• If you're using Engage, the generated email will open in the Gong email composer.

*The features available to you depend on your company’s plan and your assigned seats.