Streams enable you to automatically collect relevant calls as they happen, and according to criteria that you set. Filter the calls that go into each stream according to words, trackers, call titles and more. Let people know when new calls are added to a stream via email or Slack.
Set up streams for yourself, for your teams, for a particular business reason. Learn how to create and manage steams here.
Streams save you time by organizing calls automatically. Enable email and Slack notifications to your stream to ensure that you and your team are updated when new calls occur that match the criteria that you’ve set. You can personalize streams to display the calls that are relevant for a specific team, depending on who's viewing the stream.
In the library, locate and click the stream in the left pane.
The stream and its calls are shown in the right pane, starting with the most recent. You can see up to 20 calls in the library. To view all calls in the stream, click Open in Calls page. Click the call title to open the call.
If you don't have permission to access a call, it appears unavailable.
You’ve got out-of-the-box streams that are already collecting calls for you. You can edit these by adding or removing filters, or subscribing so you get notified about new calls.
Deal streams collect calls relating to deal stages:
Stage: Closed lost
Stage: Closed Won-Rollover
The Economic pulse (by Gong) stream collects calls where the economy is discussed by customers. For example, when customers mention layoffs, recession, inflation, market dynamics or similar. These terms are defined in the Economic pulse (by Gong) tracker.
Managers are automatically subscribed to the Economic Pulse (by Gong) stream. This means they get a weekly mail with calls hosted by members on their team if the economy was discussed. Managers can unsubscribe directly from the mail or from the My Notifications page.
The mail is sent to managers based on the team hierarchy defined when they were added as Gong team members.
Learn about other features that give you insight around what your customers are saying about the economy.