All about streamsFollow
Streams save you time and help you find calls that are important to you by automatically collecting calls as they happen, according to criteria that you set. Filter the calls that go into each stream according to words, trackers, call titles and more. Let people know when new calls are added to a stream via email or Slack. Learn how to create and manage streams here.
For a winning recipe on how to integrate streams in your workflow, see: Coaching in a pipeline review.
In the library, locate and click the stream in the left pane.
The stream and its calls are shown in the right pane, starting with the most recent. You can see up to 20 calls in the library. To view all calls in the stream, click Open in Calls page. Click the call title to open the call.
If you don't have permission to access a call, it appears unavailable.
You’ve got out-of-the-box streams that are already collecting calls for you. You can edit these by adding or removing filters, or subscribing so you get notified about new calls.
Deal streams collect calls relating to deal stages:
Stage: Closed lost
Stage: Closed Won-Rollover
The Economic pulse (by Gong) stream collects calls where the economy is discussed by customers. For example, when customers mention layoffs, recession, inflation, market dynamics or similar. These terms are defined in the Economic pulse (by Gong) tracker.
Managers are automatically subscribed to the Economic Pulse (by Gong) stream. This means they get a weekly mail with calls hosted by members on their team if the economy was discussed. Managers can unsubscribe directly from the mail or from the My Notifications page.
The mail is sent to managers based on the team hierarchy defined when they were added as Gong team members.
Learn about other features that give you insight around what your customers are saying about the economy.