1. Gong Help Center
  2. Using Gong
  3. Use the library and archive

Menu

Create a stream

Follow
Naomi Papoushado
  • Updated

Who can do this? AE_1.png FLM_1.png SE.png

This action is available based on your permission profile. Ask your Gong admin for more info.

  1. Select Conversations to open the Library.

  2. Select +NEW from the top of the page, or select + from one of the libraries and select Stream.

    Stream_1.png

  3. Give the stream a name.

    Stream1.png

  4. Add filters to determine which calls will automatically populate this stream. For more info about call filters, see this.

    Stream2.png

  5. Select the type of stream:

    • Standard:

      • All calls that match the filters are added to the stream

      • All calls are shown to everyone viewing the stream

    • Personalized:

      • All calls that match the filters are added to the stream

      • Each person who views the stream sees only the calls owned by them or their team

      Stream3.png

  6. Notifications

    If your stream is in the Company Library, you can enable notifications by email or Slack when new calls are added to the stream.

    1. To add email subscribers, search for a person by their name or job title, select them or their team, and select the notification cadence (immediately, daily, or weekly).

    2. To add Slack notifications, select a Slack channel. If it is a private Slack channel, make sure Gong is invited to the channel.

    3. To enable Slack notifications:

      • Your account must be connected to Slack

      • The stream cannot have comments as a filter

      • The stream cannot have scoring as a filter

      • The stream must be a standard (not a private) stream

  7. Save the stream.