Who can do this?
This action is available based on your permission profile. Ask your Gong admin for more info.
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Select Conversations to access the Library.
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Select +NEW from the top of the page, or select + from a location in the library.
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Select Stream.
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Give the stream a name and choose its location.
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If you select a Company Library, the stream can be found (and used) by anyone.
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If you select a Your Library, the stream can only be used by you and other teams you define.
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Add filters to determine which calls will be automatically populated in this stream. For more information about call filters, see this.
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Select the type of stream:
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Standard:
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All calls that match the filters are added to the stream
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All calls are shown to everyone viewing the stream
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Personalized:
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All calls that match the filters are added to the stream
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Each person who views the stream sees only the calls owned by them or their team
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Notifications
If your stream is in the Company Library, you can enable notifications by email or Slack when new calls are added to the stream.
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To add email subscribers, search for a person by their name or job title, select them or their team, and select the notification cadence (immediately, daily, or weekly).
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To add Slack notifications, select a Slack channel. If it is a private Slack channel, make sure Gong is invited to the channel.
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To enable Slack notifications:
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Your account must be connected to Slack
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The stream cannot have comments as a filter
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The stream cannot have scoring as a filter
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The stream must be a standard (not a private) stream
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Save the stream.