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Truly

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Naomi Papoushado
  • Updated

How Gong connects to Truly

There are two methods that Gong can use to to integrate with Truly:

  1. Webhooks

  2. Salesforce

Webhooks - Truly notifies Gong when each call is ready, and the call is then ingested by Gong. Note that historic calls cannot be retrieved using the webhooks method, however this method does not require Salesforce setup.

Salesforce - Gong can retrieve 90-days worth of historic calls using this method, however Gong must be connected to Salesforce.

What do Truly need to do?

  • Make sure calls are being recorded in Truly

  • If the webhooks method is NOT used to integrate with Truly, ignore steps 7, 9-10:

  1. In the Truly Admin panel, go to the API Credentials section and obtain the Application ID and Application Secret. If you cannot obtain these two items, contact Truly Support or the Truly CSM.

  2. In Gong, go to the Settings page and click Telephony systems.

  3. Click + Add telephony system.

  4. Select Truly.

  5. Enter the Application ID and Application Secret in the space provided.

  6. Set the speaker channel to the desired channel

  7. Copy the URL in the note, and replace <Application ID> with your Application ID.

  8. Click CONNECT.

  9. In Truly, go to the Edit Webhook section of the Truly Admin Console.

  10. Paste the URL (see step 7) in the URL field, and check Recording Is Ready event. If you cannot perform this action contact Truly Support or the Truly CSM.

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