This article explains how to set up the integration with HubSpot telephony system so you can import calls. If you are looking for info on the HubSpot CRM integration, go here.
You must be a HubSpot administrator to enable the integration. Speaker separation is supported.
Set up HubSpot telephony system
Make sure calls are recorded in HubSpot.
Authorize the integration with Gong (must be done by a HubSpot admin).
Set up HubSpot telephony integration in Gong
Click Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select HubSpot.
Set the speaker channel to the desired channel.
Click CONNECT.
Supported dialer features
This table lists how different features are supported. See Supported dialer features for more details of each feature.
Feature | Description | Supported |
|---|---|---|
Additional call types | In addition to regular calls, imports:
| No |
Call disposition | Imports the call outcome | Yes |
Purpose | Imports the call purpose | No |
Call direction | Indicates whether the call is inbound or outbound | Yes |
Import past calls | When setting up the integration, automatically imports the last 90 days of calls | Yes |
User matching | The field used to identify the Gong user | |
Sound experience | Indicates if the call is recorded using stereo or mono | Stereo |
Must be connected through a CRM | Some systems must be used together with a CRM | No |