FAQs about the Slack integration

Let your team know right away when important calls take place. For example, you can notify team members of calls in which competitors are mentioned, concerns are raised, and when coaching moments arise.

The Gong-Slack integration uses the Slack API scopes described in this article: Slack scopes used by Gong.

Turn on notifications for Gong users to start getting notified about comments and calls. Enable Slack notifications in streams so that you and your team are notified when relevant calls happen. For example, if you set a stream to track competitor mentions, enabling Slack notifications on that steam means teams members will get Slack notifications whenever a new call is added.

You can connect your Gong account to one Slack workspace. To make the connection, you must be a Gong tech admin and a Slack admin.

Once connected to Slack, you can connect to multiple Gong workspaces. To make the connection, you must be a Gong tech or business admin.

Yes! As far as we know, the free version of Slack supports up to 3 integrations, so you can connect Gong as 1 of the 3.

To enable notifications from Gong in a private channel, first add the Gong app to the channel. Anyone in the channel can do this by opening the channel, typing /Add apps to this channel, and then adding Gong.