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FAQs about the Slack integration

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Naomi Papoushado
  • Updated

Note

Slack notifications are now available via streams. Streams enable you to automatically collect relevant calls as they happen, manage them in the library, and send notifications when new calls are added. Read more about streams

What are the benefits of connecting Gong to Slack?

Let your team know right away when important calls take place. For example, you can notify team members of calls in which competitors are mentioned, concerns are raised, and when coaching moments arise.

What permissions does Gong need for Slack?

The Gong-Slack integration uses the Slack API scopes described in this article: Slack scopes used by Gong.

What should I do after I connect Gong to Slack?

Turn on notifications for Gong users to start getting notified about comments and calls. Enable Slack notifications in streams so that you and your team are notified when relevant calls happen. For example, if you set a stream to track competitor mentions, enabling Slack notifications on that steam means teams members will get Slack notifications whenever a new call is added.

How many Slack workspaces can I connect to?

You can connect your Gong account to one Slack workspace.

Does the Slack integration work with the free version of Slack?

Yes! As far as we know, the free version of Slack supports up to 3 integrations, so you can connect Gong as 1 of the 3.

How do I enable Gong notifications in a private Slack channel?

To enable notifications from Gong in a private channel, first add the Gong app to the channel. Anyone in the channel can do this by opening the channel, typing /Add apps to this channel, and then adding Gong.