What counts as feedback

This article explains what is considered feedback in Gong, which is important to understand when looking at coaching metrics and Gong usage.

Feedback requests

People can request feedback on a call they attended in any of the following ways:

Tip: Feedback requests can be found in the Coaching inbox and in the homepage Collaboration section. You are also notified about them via email. Go here for more information.

Via comment

Not all comments are feedback requests.

Action	Is this a feedback request?
When someone tags their direct manager on a call they attended	Yes
When someone tags anyone else on a call they attended	No

By sharing a call

Not every shared call is a feedback request.

Action	Is this a feedback request?
When someone shares a call they attended internally with their direct manager	Yes
When someone shares a call they attended 'with customers' (external link) with their direct manager	No
When someone shares a call they attended internally with anyone else	No

By formal request

Every formal request is a feedback request.

Action	Is this a feedback request?
When someone requests feedback from their direct manager for a call they attended via the call Feedback tab	Yes
When someone requests feedback from any peer for a call they attended via the call Feedback tab	Yes

Given feedback

People can give their feedback in any of the following ways:

Via comments

The comment can be a regular comment, or in reply to another comment.

Not all comments are feedback.

Action	Counts as feedback?
Commenting on a call attended by a direct report, where the direct report is the only company Gong user on the call	Yes
Tagging a direct report in a comment on a call, where they are the only company Gong user on the call	Yes
Tagging a direct report in a comment on a call that other company Gong users also attended	Only when: (1) The same direct report formally requested feedback from their direct manager on the call OR (2) The manager makes the comment private
Tagging multiple people in the same comment	No
Commenting on a call attended by a direct report where there are other company Gong users on the call	No

Via scorecard

Not every scorecard counts as feedback.

Action	Counts as feedback?
Filling out a scorecard for a direct report and sharing it as public or with a specific person	Yes
Filling out a scorecard for one’s own performance	No

By marking as feedback given

This option is typically used when feedback was given offline. Learn how.

Everything marked as 'feedback given' counts as feedback.

Action	Counts as feedback?
Anyone marking a call as 'feedback given' for any peer on the call via the call Feedback tab	Yes