Tech admin
Automatically redact sequences of digits to avoid having a record of sensitive numbers such as credit cards and IDs. We can redact numbers equal to and above the minimum number of digits you choose. These numbers are silenced in the call audio and replaced in the call transcript with (REDACTED). Once information has been redacted, it can’t be restored. Redaction is applied to all types of calls, both telephony system and web conferencing calls, and is available in all of Gong's hyper-optimized languages.
A couple of redaction examples
If you set the minimum number of digits to redact to 4, and someone mentions "156" and "1564" on a call:
The number 156 will not be redacted (3 digits, so below the threshold)
The number 1564 will be redacted (4 digits, so meets the threshold)
For more examples, see more redaction examples below.
How to set up redaction
Go to Admin center > Settings tab > Data protection & privacy.
In the Information redaction area, click EDIT.
Select the checkbox beside the line that says "Redact sequences of..." and then enter the minimum number of digits you want us to redact.
Click Save.
Note
Gong redacts digits from new calls only. If you need to apply redaction to existing calls, contact Gong support.
More redaction examples
What gets redacted?
The tables below show how calls will be transcribed and what the audio will sound like when data redaction has been configured to sequences of 1, 2, 3 or 4 digits.
No redaction
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
"one two three four” | "one two three four" | "one two three four" |
“one five” | “one five” | "one five" |
“fifteen” | “fifteen” | "fifteen" |
“fifteen hundred” | “fifteen hundred” | "fifteen hundred" |
“fifteen thousand” | “fifteen thousand” | "fifteen thousand" |
“one thousand five hundred” | “one thousand five hundred” | "one thousand five hundred" |
“fifteen million” | “fifteen million” | "fifteen million" |
Redaction set to 1 digit or more
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
“one two three four” | “(REDACTED)” | Silence |
“one five” | “(REDACTED)” | Silence |
“fifteen” | “(REDACTED)” | Silence |
“fifteen hundred” | “(REDACTED)” | Silence |
“one thousand five hundred” | “(REDACTED) thousand (REDACTED)” | Silence "thousand" silence |
“fifteen thousand” | “(REDACTED) thousand” | Silence "thousand" |
“fifteen million” | “(REDACTED) million” | Silence "million" |
Redaction set to 2 digits or more
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
“one two three four” | “(REDACTED)” | Silence |
“one five” | “(REDACTED)” | Silence |
“fifteen” | “(REDACTED)” | Silence |
“fifteen hundred” | “(REDACTED)” | Silence |
“one thousand five hundred” | “one thousand (REDACTED)” | "one thousand" silence |
“fifteen thousand” | “(REDACTED) thousand” | Silence "thousand" |
“fifteen million” | “(REDACTED) million” | Silence "million" |
Redaction set to 3 digits or more
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
“one two three four” | “(REDACTED)” | Silence |
“one five” | “one five” | "one five" |
“fifteen” | “fifteen” | "fifteen" |
“fifteen hundred” | “(REDACTED)” | Silence |
“one thousand five hundred” | "one thousand (REDACTED)” | "one thousand" silence |
“fifteen thousand” | “fifteen thousand” | "fifteen thousand" |
“fifteen million” | “fifteen million” | "fifteen million" |
Redaction set to 4 digits or more
Said in the call | Written in the transcript | Heard in the recording |
|---|---|---|
“one two three four” | “(REDACTED)” | Silence |
“one five” | “one five” | "one five" |
“fifteen” | “fifteen” | "fifteen" |
“fifteen hundred” | “(REDACTED)” | Silence |
“one thousand five hundred” | "One thousand five hundred” | "One thousand five hundred" |
“fifteen thousand” | “fifteen thousand” | "fifteen thousand" |
“fifteen million” | “fifteen million” | "fifteen million" |