With Gong recording your calls, you can focus on the conversation without having to take notes. For example, Gong automatically picks up points of interest in a call so you see what questions were raised. Trackers automatically detect concepts and phrases that you may have missed in the original conversation.
That said, if you want to take notes in real-time, you can do this with the in-app notepad. If the call is pushed as a Task to Salesforce, these notes will be pushed with the call.
How to take notes
While on a call that’s being recorded, go to the homepage and locate the live call in the Conversations widget.
Click Take notes.
The notepad opens to the right of your screen.
Click Post Note when you've finished.
Your note is timestamped and appears in the comments section of the call. Anyone how has access to the call will be able to see the note.
Tip: If your company is using the native Zoom recorder, use the Gong app for Zoom to take notes, collaborate with colleagues during the call, and more.