Gong records all calls that match your org recording criteria by automatically joining as a participant. The Gong recorder appears in the call’s attendee list, unless your org is set up for native recording.
You can see upcoming calls scheduled for recording in the homepage Conversations widget as well as in the Activity calendar.
Find the call you need and use any of these options to stop the recording before the call begins:
When scheduling the meeting, set the meeting to private in your calendar. This ensures that Gong does not have access to any data on the event, so it cannot be recorded.
If you change the meeting visibility to private after it's scheduled, we recommend you do so at least 2 hours before the meeting starts to make sure Gong won’t record it.
Calls in Gong are considered public by default. If a call has been recorded and you want to change its visibility afterwards, this can be done by the call owner only, if they have the correct permission. Click here to learn how to do this.
 |
If you're using web conferencing software, use the meeting waiting room feature to deny entry to the Gong recorder.
To make sure the meeting isn't recorded, do this action at least 1 hour before the meeting is set to take place.
In the homepage Conversations widget, click View upcoming calls. You’ll see a tab showing upcoming calls which will be recorded. Hover on the call you don’t want recorded, click the action menu (three dots), and choose Cancel recording.
 |
When you're set up with a telephony system integration, Gong imports all recorded calls.
If you do not want to record a particular call, you either need to turn off the integration for your entire org (probably not what you want), or make the call using a telephony system that is not set up with Gong.
If the call already made it into Gong, as with web conferencing systems, you can delete it - learn how.
Several options are available to stop recording calls in progress.
Hosts, any team member invited to a call, as well as technical admins can stop live recordings from the homepage or the call. This provides team members full control over meeting recordings, even if they're not the host. You can cancel the recording for a single call or recurring calls in a meeting series. If the call is recorded with native Zoom, the host can start recording again using native Zoom controls.
To stop recording from the homepage, select an on air call and select Stop recording.
To stop recording from a call, open an on air call and select 
. Then select Stop recording.
The host can remove the Gong bot from the meeting. Check how to remove participants for your web conferencing provider, for example:
-
GoToMeeting - Dismiss
-
WebEx - Excuse
-
Zoom:
-
In the Zoom meeting, switch to Gallery view.
-
Find the Gong Recorder participant bot; Click the ellipse and in the menu click Remove.
-
Clear the Report to Zoom checkbox, and click Remove.
A notification is sent confirming the Gong Recorder was removed.
Important
By clearing the Report to Zoom checkbox you ensure that Gong continues to record all future Zoom meetings, and only ad hoc meetings go unrecorded.
-
If using native Zoom recording and are hosting the meeting, stop or pause the recording. Learn more.
Go here to learn how to delete recorded calls.
If you need the recording but don't want anyone else to access it (or only a select few), you can make the call private.