Delete or trim a call recording

Who can use this: Any team member

Available on: Any Gong plan

Ideal for: Sales rep

If a call shouldn't be in Gong at all, you can delete it entirely. If only part of the recording is a problem, trim it instead: for example, to exclude a sensitive exchange, remove an off-topic section, or clean up a recording before sharing it with a customer. Trimming removes only the selected section and leaves the rest available, with a six-month window to restore the original if you change your mind. Each action requires different permissions.

Tip:

If you want to limit who can access a recording without removing any content, you can set the call as private instead.

Delete a call

Delete a call when the recording shouldn't be stored in Gong: for example, if it was captured by mistake, contains information that shouldn't be retained, or a participant has requested removal. Deletion permanently removes the call and all associated data and cannot be undone.

Warning:

Deleting a call removes the recording, transcript, all comments, scores, notes, stats, related tasks, and the Salesforce Gong Conversation record where applicable. This cannot be recovered.

Required permissions:

Call actions: Delete calls

To delete a call:

1. Open the call page.

2. Click the More actions at the top of the call page.

3. Select Delete call.

4. Confirm the deletion when prompted.

Note:

Bulk deletion of multiple calls is restricted to tech admins. Learn more about taking bulk actions on calls. If the Delete call option isn't available, contact your tech admin.

Trim a call recording

Trim a call to remove a specific section while keeping the rest of the recording intact. You might trim to exclude sensitive content, clean up a recording before sharing it with a customer, or cut off-topic sections from the transcript. Gong temporarily takes the call offline while processing. You can restore the original section within six months of the recording date. After that, only the trimmed version is retained.

Important:

If the call was shared with a customer before trimming, the customer may still have access to the untrimmed version. To ensure the customer receives the trimmed version, cancel access to the existing share and share the call again. Learn more about sharing a call with customers.

Required permissions:

Call owner or Tech admin

To trim a call recording:

1. Open the call page.

2. Below the call screen, click the Scissors icon.

3. Drag the yellow bars on the timeline to select the section you want to remove.

4. Click Trim out this part.

The call is temporarily unavailable while Gong processes the trim. Once processing is complete, the trimmed section no longer appears in playback, the transcript, or AI-generated content.

Restore a trimmed recording

Required permissions: Trim part of the call

You can restore the original recording within six months of trimming. After six months, the trimmed content is permanently discarded and cannot be recovered. Restoring triggers Gong to reanalyze the call, which usually takes less than one hour.

Required permissions:

Call actions: Trim part of the call

To restore a trimmed recording:

1. Open the call page.

2. Click the trimmed section on the timeline to select it.

3. Click Restore entire call.

Gong restores the original recording and reanalyzes the call. The full transcript, AI content, and stats update once processing is complete.

Frequently asked questions