Upload calls to Gong when they're recorded by other tools (such as a telephony system). You can then sit back and enjoy the Gong experience - analysis of each call (even though they are 1-track) and a copy of the transcript.
On the Conversations page, click Upload calls in the top right corner.
This opens the Upload calls dialog.
Drag the call file into the dialog and click Upload.
Gong uploads, analyzes, and transcribes the call. You'll receive an email letting you know when the analysis is ready.
What to associate the call with an account? Follow these steps.
When a call is uploaded, participants appear as Caller 1, Caller 2, etc. This is because calls are uploaded without any metadata about the participants, so they aren't identifiable.
For calls manually uploaded to Gong via the web app, the file size limit is 2GB. If the call size exceeds 2GB, you'll get an error. The following file types are supported: WAV, MP3, MP4, MKV and FLAC.