Once you're set up for call import, Gong automatically records or uploads every call without you needing to do anything.
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For web conferencing, Gong is there as an additional participant as long as you added the call to your calendar with a meeting link.
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For telephony systems, the recorded call is automatically uploaded to Gong.
Tip
If you are making an unexpected call, let Gong know on the homepage that you’d like it to record the meeting. For details, see Record now.
If you have a problem recording a call, check out the topic Tips for recording web conference calls. If your call was not recorded and you think it should have been, go to Troubleshooting unrecorded calls.
If that doesn't help, email us at help@gong.io for further assistance.
Although Gong automatically records *most* of your meetings, there are a couple of exceptions. Use this “Best Practices” guide to help ensure your web conferencing calls are captured.
Schedule your meeting at least 30 minutes in advance
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Gong requires enough time to scan and analyze your calendar event to schedule the recording
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For last-minute (or unplanned) meetings or calendar event updates, please add the Gong bot manually - see, Record Now
Ensure a valid web conferencing URL is present in the calendar event
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Include the URL as you are creating the calendar event
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Avoid adding the URL to an existing event at the last minute as it may not allow enough time for Gong to scan and analyze the update to your event
Do not mark the event as ‘Private’ on your calendar
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Marking an event ‘Private’ on your calendar will hide the meeting details from Gong. Without these details we are unable to join the meeting.
Make sure that Gong has access to your meeting room
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When utilizing a “waiting room” functionality, be sure to allow the bot into the meeting
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If your meeting is password protected, make sure that Gong has the password with one of the following methods - see Recording calls with a Zoom passcode
Additional Tips
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Be mindful of your organization’s Recording Settings
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Ask your leader or Technical Administrator to confirm if your organization records internal and external meetings OR external meetings only.
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Always start your meeting on time
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Do not ‘decline’ the calendar event if you are the organizer
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Use the assistant to record meetings hosted by someone outside your organization - see Record meetings with assistant@gong.io