Who can do this? Tech admin
You can connect to Outreach via the API.
Advantages of integrating to Outreach via the API:
Gong retrieves calls directly from Outreach - more reliable than via a third party
Easier to troubleshoot
To connect to Outreach via the API:
Before you connect to Outreach, import users into Gong and set them to record.
Click Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select Outreach.
Set the speaker channel to the desired channel.
Click CONNECT.
To access account and prospect calls in Gong from Outreach, without having to connect to the Outreach telephony integration, see Gong Tile for Outreach
Supported dialer features
This table lists how different features are supported. See Supported dialer features for more details of each feature.
Feature | Description | Supported |
|---|---|---|
Additional call types | In addition to regular calls, imports:
| No |
Call disposition | Imports the call outcome | Yes |
Purpose | Imports the call purpose | Yes |
Call direction | Indicates whether the call is inbound or outbound | Yes |
Import past calls | When setting up the integration, automatically imports the last 90 days of calls | Yes |
Voicemail | Imports voicemail calls | No |
User matching | The field used to identify the Gong user | |
Sound experience | Indicates if the call is recorded using stereo or mono | Stereo |
Must be connected through a CRM | Some systems must be used together with a CRM | No |