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  2. Configuring Gong
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Outreach API

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Naomi Papoushado
  • Updated

Who can do this? Tech Admin small label

You can connect to Outreach via the API or via Salesforce.

Advantages of integrating to Outreach via the API:

  • Gong retrieves calls directly from Outreach - more reliable than via a third party

  • Easier to troubleshoot

To connect to Outreach via the API:

  1. Before you connect to Outreach, import users into Gong and set them to record.

  2. In the Settings page, click Telephony systems.

  3. Click + Add telephony system.

  4. Select Outreach.

  5. Set the speaker channel to the desired channel.

  6. Click CONNECT.

To access account and prospect calls in Gong from Outreach, without having to connect to the Outreach telephony integration, see Gong Tile for Outreach

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