Follow these instructions to connect to SalesLoft via API.
Import users to Gong and set them to record before integrating SalesLoft in Gong.
Click Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select SalesLoft.
Click CONNECT.
You are redirected to SalesLoft.
Enter your username and password and approve, then you are redirected back to Gong. SalesLoft provides a token that Gong captures in the background.
Note:
The user must be a team admin in SalesLoft for proper access and a successful connection.
You are now connected to the SalesLoft API and calls will be captured. If this is the first time you've connected, Gong imports in the last three months of calls. If you reconnect (for example, when changing credentials), then Gong brings in calls from the last sync date.
Supported dialer features
This table lists how different features are supported. See Supported dialer features for more details of each feature.
Feature | Description | Supported |
|---|---|---|
Additional call types | In addition to regular calls, imports:
| No |
Call disposition | Imports the call outcome | Yes |
Purpose | Imports the call purpose | Yes |
Call direction | Indicates whether the call is inbound or outbound | Yes |
Import past calls | When setting up the integration, automatically imports the last 90 days of calls | Yes |
Voicemail | Imports voicemail messages as a recording | Yes |
User matching | The field used to identify the Gong user | |
Sound experience | Indicates if the call is recorded using stereo or mono | Stereo |
Must be connected through a CRM | Some systems must be used together with a CRM | No |