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In Salesforce, click
on the top left of the Salesforce homepage, select Gong.io. -
Go to Conversations and then select a conversation to display the Call Highlights tab.
Highlights tab
See which Topics are covered and the amount of time spent on each Topic. Check out action items and how often each Tracker is mentioned.
Details tab
See the General Details, Call Details, Opportunity State at the time of the call.
Content tab
See related content like Topics, Trackers or the structure of a call.
Interaction tab
Click a Stat to display more details.
Transcript tab
See a full transcription of your call and check out exactly where each Topic is mentioned.
Gong Dashboards
Dashboards and reports can be difficult to define in Salesforce. For information about creating dashboards and reports, see: Dashboards and Reports
See also