This article includes reference tables for the fields used in Gong Conversation custom objects, other custom objects and the data they represent, and custom fields in standard objects.
|
Field name |
Field Type |
Notes |
|---|---|---|
|
Conversation Title |
Text (80) |
Call title |
|
Direction |
Picklist |
Notes whether the call is inbound, outbound, or via web conference |
|
Duration (Min.) |
Formula (Text) |
Length of call |
|
Duration (Sec.) |
Number (18, 0) |
Length of call |
|
Ended |
Date/Time |
Date / Time the call ended |
|
Gong Count |
Formula (Number) |
Aggregated number of calls associated with account (each conversation = 1) |
|
Gong ID |
Text (128) |
Gong-generated numeric ID |
|
Language |
Text (255) |
Call language |
|
Media |
Text (255) |
Indicates whether the call was a video or audio call |
|
Opportunity Amount |
Number (18, 0) |
This information is related to the opportunity state at the time of the call |
|
Opportunity Close Date |
Date |
|
|
Opportunity Probability |
Percent (18, 0) |
|
|
Opportunity Stage |
Text (100) |
|
|
Opportunity Stage Now |
Text (255) |
|
|
Participants Emails |
Text (255) |
Emails of five call participants |
|
Pricing Duration |
Roll-Up Summary (SUM Topic) |
How long the topic pricing was discussed |
|
Primary Account |
Lookup (Account) |
Account associated with Gong call |
|
Primary Opportunity |
Lookup (Opportunity) |
Opportunity associated with Gong Call |
|
Primary User |
Lookup (User) |
The user that schedules the call |
|
Related Accounts |
Long Text Area (32768) |
Contains data that is populated to all child records |
|
Related Action Items |
Long Text Area (32768) |
|
|
Related Agenda |
Long Text Area (32768) |
|
|
Related Contacts |
Long Text Area (32768) |
|
|
Related Invitees |
Long Text Area (32768) |
|
|
Related Leads |
Long Text Area (32768) |
|
|
Related Notes |
Long Text Area (32768) |
|
|
Related Opportunities |
Long Text Area (32768) |
|
|
Related Participants |
Long Text Area (32768) |
|
|
Related Stats |
Long Text Area (32768) |
|
|
Related Topics |
Long Text Area (32768) |
|
|
Related Trackers |
Long Text Area (32768) |
|
|
Related to |
Formula (Text) |
|
|
Scheduled |
Date/Time |
Date/Time is when call is scheduled |
|
Scope |
Picklist |
Internal or external call |
|
Score |
Number (10, 2) |
Scorecard score |
|
Started |
Date/Time |
Time call started (when Gong began recording) |
|
System |
Text (64) |
Which web conferencing or telephony system was used (i.e. Zoom) |
|
Talk Time Them |
Percent (3, 0) |
Percentage of the call the prospect or customer spoke |
|
Talk Time Us |
Percent (3, 0) |
Percentage of the call your team spoke |
|
Title (Full Conversation Title) |
Text (255) |
Will display full conversation title |
|
URL |
Formula (Text) |
Gong URL |
Related Accounts, Contacts, Opportunities, and Leads
These 4 custom objects are junction objects that represent the standard records related to a certain Conversation. In Lightening, these objects appear in the Related right pane of the Conversation record page.
Related Accounts
The Related Accounts object displays all accounts that were captured in the conversation (as indicated by the participants email addresses). Related Accounts includes the the Primary Account in the conversation, and all the other non-primary Accounts. Primary Account also appears as a lookup field in the Conversation details.
There are 2 related lists available in the Related Accounts lists:
-
Gong Conversations - Conversations where the account is designated as the Primary Account
-
Conversations - Conversations where the account is either Primary and non-Primary
Related Opportunities
The Related Opportunities object displays all opportunities that were captured in the conversation. It includes the the Primary Opportunity in the conversation, and all other non-primary opportunities. Primary Opportunity appears also as a lookup field in the Conversation details.
There are 2 related lists available:
-
Gong Conversations - Conversations where the opportunity is designated as Primary Opportunity
-
Conversations - Conversations where the opportunity is either Primary and non Primary
The app package contains custom fields that are applied to the following standard objects:
-
Account: 1 custom field
-
Opportunity: 2 custom fields
-
Lead: 9 custom fields
-
Contact: 9 custom fields
-
Activity: 6 custom fields
Note
These custom fields don't count towards the custom field limits in standard objects, except for those in the Activity object.
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