TalkDesk stores their calls behind an OAuth wall for security, therefore you need the following to integrate with Gong:
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That call recordings are successfully pushed into Salesforce
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That you sign in with a TalkDesk admin via Gong
Note
This integration is connected via Salesforce.
Note
You must be a TalkDesk admin to perform these steps.
Prereqs
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Make sure that you are pushing Tasks by following the steps described in this Talkdesk help article.
You must now add the Call Duration field to the tasks:
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Within Salesforce, go to your Setup page.
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On the left, under Build, search for and click Task Page Layouts.
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On the right, under Action, click Edit.
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Locate the Call Duration field, and drag it to the Additional Information section on the layout.
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Click Save.
After you start recording calls in Talkdesk, your tasks should look similar to this:
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In your company settings page, click Telephony systems,
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Click Add Telephony System and then Talkdesk.
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Enter the User Name and a Password for your Talkdesk admin account.
The TalkDesk admin account must be able to access the Outreach Portal in TalkDesk, and all the relevant recordings.
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In the Subdomain field, enter the string before your Talkdesk URL.
For example, if your URL is "company.talkdesk.com", your subdomain is "company".
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Click Connect.