Tech admins can bulk-delete calls from the Search page or by using automation rules. Anyone can delete an individual call from the call page if enabled to do so in their permission profile.
Delete a call to remove it and any associated data permanently from Gong. The following articles are deleted:
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All call-related data is deleted, such as transcripts, media, and so on
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Notes & comments
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Call stats are removed
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Task(s)
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The call is deleted from Gong Conversations in Salesforce
Delete a call
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Find the call that you want to delete.
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In the call page, click
> Delete call. -
Confirm the deletion.
Delete multiple calls (tech admins)
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Find the calls that you want to delete.
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In the Search page, click
> Delete calls. -
Confirm the deletion.
You can also set up an automation rule to automatically delete calls.