In most cases, you need to retrieve the information from your telephony provider. There are a few providers where either Gong or the provider sets you up and then you enter the information Gong requires to connect. For Salesforce-related providers, set up the Salesforce connection before integrating with Gong.
Telephony provider | Required fields |
|---|---|
Aircall | API keys, token |
Access key ID, secret access key, S3 path, speaker channel | |
Account number, API keys | |
Close (formerly Close.io) | API keys |
ConnectAndSell | Token, recording URL location, speaker channel |
Conquer (formerly DialSource) | Speaker channel |
Dialpad | Token Also, you can select to import all recorded calls or only those where one of the participants is listed in your CRM. |
N/A | |
FrontSpin | Token, speaker channel |
Fuze | Token |
Genesys Cloud | Client ID, client secret |
groove | Recording URL location, speaker channel |
HubSpot | Speaker channel |
inContact | Application name, speaker channel |
Username, password | |
Outreach | Speaker channel, enable embedding of Gong in Outreach web application |
Playbooks by Xant (formerly insidesales playbooks) | - |
RingCentral | Speaker channel |
Access key ID, secret access key, S3 path, speaker channel | |
Salesforce Lightning | - |
Speaker channel | |
SalesLoft (Salesforce) | Speaker channel |
Username, password, subdomain, speaker channel | |
truly | Application ID, application secret, speaker channel |
Velocify | Username, password |
Vocal IP | Client ID, API keys, client secret |
Username, password (of an admin) | |
Vonage Contact Center (formerly NewVoiceMedia) | Username, password, Client Id, Client Secret, and Region. |
Xant (formerly insidesales) | Recording URL location, API keys |
Client ID, client secret, subdomain | |
No special requirements | |
No special requirements |