In most cases, you need to retrieve the information from your telephony provider. There are a few providers where either Gong or the provider sets you up and then you enter the information Gong requires to connect. For Salesforce-related providers, set up the Salesforce connection before integrating with Gong.
Table 3. Telephony providers supported by Gong and their integration requirements
|
Telephony provider |
Required fields |
|---|---|
|
N/A |
|
|
Aircall |
API keys, token |
|
Access key ID, secret access key, S3 path, speaker channel |
|
|
Account number, API keys |
|
|
Close (formerly Close.io) |
API keys |
|
ConnectAndSell |
Token, recording URL location, speaker channel |
|
Conquer (formerly DialSource) |
Speaker channel |
|
Dialpad |
Token Also, you can select to import all recorded calls or only those where one of the participants is listed in your CRM. |
|
N/A |
|
|
FrontSpin |
Token, speaker channel |
|
Fuze |
Token |
|
Genesys Cloud (formerly PureCloud) |
Client ID, client secret |
|
groove |
Recording URL location, speaker channel |
|
HubSpot |
Speaker channel |
|
inContact |
Application name, speaker channel |
|
Username, password |
|
|
Outreach |
Speaker channel, enable embedding of Gong in Outreach web application |
|
Playbooks by Xant (formerly insidesales playbooks) |
- |
|
RingCentral |
Speaker channel |
|
Access key ID, secret access key, S3 path, speaker channel |
|
|
Salesforce Lightning |
- |
|
Speaker channel |
|
|
SalesLoft (Salesforce) |
Speaker channel |
|
Username, password, subdomain, speaker channel |
|
|
truly |
Application ID, application secret, speaker channel |
|
Velocify |
Username, password |
|
Vocal IP |
Client ID, API keys, client secret |
|
Username, password (of an admin) |
|
|
Vonage Contact Center (formerly NewVoiceMedia) |
Username, password, Client Id, Client Secret, and Region. |
|
Xant (formerly insidesales) |
Recording URL location, API keys |
|
Client ID, client secret, subdomain |
|
|
No special requirements |
|
|
No special requirements |