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Webex integration

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Naomi Papoushado
  • Updated

Who's this for? Tech Admin small label. You also need to be or get help from your organization's Webex admin.

With the Webex integration, Gong uses Webex's API to get information on upcoming scheduled meetings for better host and participant recognition, helping to set the meeting host as the call owner where relevant.

When you use the Gong consent page with Webex, Gong can automatically link the Webex personal meeting room to each team member's consent page link.

Note

Webex integration is recommended - but not required - for recording calls in Webex.

Before you begin

If you are not the Webex admin in your org, ask the Webex admin to set the following setting in Webex:

  • In Webex, make sure the Enable third-party apps and developers to integrate with Webex Meetings using XML APIs checkbox is selected.

    The checkbox can be found:

    • If your org uses Cisco Webex Site Administration, in Webex > Site Admin > Common Site Settings > Options.

    • If your org uses Cisco Control Hub, in Webex > Site Admin > Common Site Settings > Third-party integration.

Connect Webex and Gong

  1. In Gong, in your company settings page, click Web Conferencing.

  2. In the Webex row, click SETTINGS.

  3. Click CONNECT.

  4. Follow the instructions to sign in to your Webex admin account, and authorize access to Webex meeting data.

    Webex1.png

    Gong asks for the “all_read” scope, which gives Gong read-only privileges to access all Webex resources available to the authenticated user (learn more about Scopes for Webex integrations here).