Web conferencing integrations
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Web conferencing integrations


Article summary

To record web conferences using Gong, go to Company settings, then Data capture, and Web conferencing. Gong integrates with various providers. To enable call recording, toggle RECORDING on in your web conferencing provider settings. To disable call recording, toggle it off. For Zoom, GoToMeeting, and Webex, connect to the provider's API for additional features. Gong automatically joins meetings and starts recording based on specific call URLs in meeting invitations. For Google Meet and Microsoft Teams, ensure the Gong bot is allowed to join the meeting for recording.

Where to go: Click Company settings > Data capture > Web conferencing

Gong integrates with numerous web conferencing providers.

Record a web conference

In the Web conferencing page.

  • To enable call recording, navigate to your web conferencing provider, and toggle RECORDING to on.

    • At the prompt confirm you want to record calls from the selected web conferencing provider.

  • To turn off call recording, navigate to your web conferencing provider, and toggle RECORDING to off.

    • At the prompt confirm you do not wish to record calls from the selected web conferencing provider.

Missing a provider you'd like to see? Contact Gong Support.

Connect to provider API

For Zoom, GoToMeeting, and Webex, you can connect to the provider's API in order to tap in to additional features such as using Gong's recording consent page or native recording.

Refer to the provider articles for more information: Zoom, GoToMeeting, and Webex.

How we record web conferences

We look for specific call URLs in meeting invitations for team members with calendar sync, or when using the Gong assistant, and then schedule recording for those meetings.

In most cases, Gong joins the meeting automatically when the meeting starts, and begins recording. 

Note

When using Google Meet and Microsoft Teams, the host or participants may be asked to allow the Gong bot to join the meeting. Make sure your team is aware that they should let the Gong bot into the meeting to ensure the calls are being recorded.


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