Remove parts of a call that aren’t important or suitable for everyone. For example, trim out small talk at the beginning of a call, or sensitive information mentioned during the course of a call. Only the call owner or tech admin can trim a call, and they're also the ones who can restore parts that have been trimmed.
Open the call page and click under the call screen.
Yellow bars appear on the timeline below the call screen. Move the bars to select the part of the call you want to trim out.
Click More on the open action menu and select Trim out this part.
Trimming the call takes some time, during which the call won’t be accessible.
You have 6 months, from the moment the call was recorded, to restore parts that have been trimmed out. After this time, the original recording is discarded and only the trimmed recording is kept.
If you want to share a trimmed call with customers, trim the call first and then share it.
If a call was shared with customers and then trimmed, the entire call will still be available to customers. To make sure the customer gets only the trimmed version, cancel access to the call you already shared, and share it again. For more, see this.