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See who's giving feedback

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Jeffrey Aftel
  • Updated

Where to go? Insights > Team > Gong usage

The Calls with feedback metric tells you how much feedback each person has given.

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Tip

Learn what counts as feedback.

Note

The calls with feedback metric is shown specifically for managers in Coaching metrics. Learn more.

FAQ

Why am I seeing discrepancies in the numbers?

Some of the metrics shown in the Gong usage tab may appear contradictory at first glance, but this is typically because the count differs.

For example, comments where more than one person is tagged are unlikely to be feedback, and therefore are not counted by us as feedback. This is why you may see a difference between the number of calls with feedback, and the number of calls with comments.

How many times do you count feedback per call?

Although there are different ways of giving feedback (learn more), once any kind of feedback is given on a call, it is counted as a call with feedback. Additional feedback on the call is NOT counted.

For example, if a call has both a comment that qualifies as feedback and a scorecard, the call is counted as a call with feedback only once.

In the example below, Ian Duman has given feedback on 41 calls. He's made comments on 39 calls, scored 15 calls, and marked 4 calls with feedback given. Therefore, we know Ian has left more than one type of feedback on many of the 41 calls.

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