FAQs for Recommended Contacts

Any open deal in your pipeline may get recommended contacts. Gong recommends contacts on the basis of your past deals. We analyze your past deals to determine which titles have the biggest impact during each deal stage. For example,

Gong then checks to see if you are already actively engaged with that title and if not, checks to see if the prospect company has someone in that position. If the prospect company has a person in that position, Gong recommends contacting this person.

When a deal moves from one stage to another, the recommended contacts are recalculated to include contacts relevant for the new stage the deal is in.

Gong looks at up to one year of past deals, depending on whether that data is available. This data includes CRM data and deal activity (calls, emails, etc).

When you reach out to a recommended contact and they start engaging in the deal, they will be removed from the recommended contact list. Contacts are only removed from the list if they became actively involved in the deal. They will continue to appear on the recommended contacts list as long as they have not actively participated in the deal.

Contacts that are no longer active in the deal, may appear in the recommended contacts list. An active contact is someone who was actively engaged, such as by sending an email, joining a call, or initiated some type of communication in the last 21 days. Therefore, a contact who has not been involved in the deal for more than 21 days may appear in the recommended contacts list.

In some cases Gong may not have contacts to recommend engaging in the deal. In the best case scenario, you are already actively engaged with the right contacts. Another reason may be that Gong can't find the relevant contacts in the company.

The logic used to recommend contacts is independent of the logic used for these warnings. However, deal boards are based on the reality of a deal, and it’s quite possible, for example, that Gong will recommend contacts on a deal with too few contacts.

You can reach out to support@gong.io.

Gong partners with contact data providers such as Cognism, Apollo.io, and LeadIQ . If you choose to reveal information about recommended contacts, through the in-platform prompts, then Gong displays the contact’s details as they are received from the provider, and does not modify them in any way. Click on each provider to learn more about their terms.

No, you do not. All Gong customers have the option to reveal contact recommendations, without phone numbers or emails, regardless of whether they have a paid license with any of the supported providers or not. However, you may need a paid active license with a provider to further reveal a contact’s phone number and email.

Currently, you can reveal names, titles, phone numbers and email details that are available from the contact data providers.

Currently, you cannot configure which titles are recommended.

You can request to integrate with another data provider in the Gong Collective.