Why can't I see some deals

  • Updated on Apr 9, 2025
  • Published on Oct 10, 2024
  • 2 minute(s) read
  • Michal Livne
  • Amanda Zatman

Silhouette of a person standing, representing human figures in various contexts. All team members

Diamond.png Gong Foundation*

Learn why no deals are appearing on your deal board, a specific tab, or why a particular deal is missing. We’ll guide you through troubleshooting some common issues.

Find out why deals are missing

Deals > Pipeline

  1. If your tab or entire board is empty, you can either:

    1. Click Find out why.

      No deals are shown due to filter settings; click to learn more.

    2. From the deal board menu, click Missing some deals?

      Menu options for managing boards, highlighting missing deals feature in the interface.

  2. Go to your CRM and open a deal you think should be showing.

  3. From the deal’s URL, copy the ID:

    For example if the deal url is: https://gong.salesforce.com/0012v00002HlkT0AA

    The ID is: 0012v00002HlkT0AA

    Note:

    CRM platforms may vary in the url structure. Make sure you copy a valid ID. Avoid copying entire URLs, account names, or deal names.

  4. Paste the ID back into Gong and click Submit. We’ll tell you why the deal isn’t showing.

    Explanation of missing deals due to unsynced CRM ID with Gong system.

Possible reasons that your deal isn’t showing

If a deal isn’t showing, it may be due to the following reasons:

The deal isn’t synced with Gong yet

Try refreshing the page. In a few minutes, if you still can’t see the deal, contact your admin.

The deal is being filtered out by the board or tab settings

Check the filters in the board settings.

If you think it belongs in this board, or if you don’t have access to the board settings, contact your admin.

The deal is being filtered out by your custom filters or groups

Try adjusting your filters to show the deal.

The deal is on a different tab

Search for the deal to find out which tab, as explained above. If you think the deal belongs in the currently selected tab, contact your admin.

The team member isn’t a member of the selected team

At the top left corner of the board, select a team that includes the team member associated with the deal (for example, the deal’s owner).

The close date is outside the selected period

For example, the deal’s close date is Aug 18, 2024, while the currently selected period is Q4, FY 2025.

At the top left corner of the board, try selecting a period that includes the date associated with the deal.

Everything matches, but the deal is still not showing

It may be because:

For further help, contact your Gong admin or open a support ticket.

*The features available to you depend on your company’s plan and your assigned seats.

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