Gong is not designed to record assembly-like sessions such as town hall meetings, conferences, and live streaming events. Due to these technical restrictions, Gong cannot process calls that last more than seven hours. You should therefore limit the length of your meetings to less than seven hours.
The following are recommendations for working with calls that are longer than seven hours in Gong:
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If you know that you will need to record a call that will last more than seven hours, we recommend that you create two back to back meetings, each less than seven hours.
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If you were unable to create two separate meetings and recorded your call in another platform, you can use 3rd party software (e.g., Audacity, Adobe) to split the recording into two parts, and then upload them separately to Gong.
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If you can't upload the call to Gong contact your technical administrator for assistance. There may be a permission setting in your organization that is preventing this. Learn more about permission profiles here.
Note
Calls that are manually uploaded to Gong won't have speaker identification. Each speaker will be listed as "speaker 1", "speaker 2" etc.