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    Troubleshooting: Where's my email?
    • 17 Jun 2024
    • 1 minute read
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    Troubleshooting: Where's my email?

    • Updated on 17 Jun 2024
    • 1 minute read
    • Contributors
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    Article summary

    To troubleshoot email issues on the Deals page, find the message ID for Gmail or MIME message for O365. For Gmail, copy the Message ID from the email and send it to the Gong admin. For O365, copy the entire MIME message text from the email and send it to the Gong admin for diagnostics.

    Did you send or receive an email and expect to see it on the Deals page? Open the email, find the message ID or MIME message value, and we’ll provide diagnostics to help you understand the problem. 

    For Gmail, find the message ID.

    For O365, find the MIME message.

    Gmail: find the message ID

    Open the email and…

    …copy the Message ID, paste it in the email, and send to your Gong admin.

    O365: find the MIME message

    Open the email and…

    …copy the whole chunk of text, paste it in the email, and send to your Gong admin.

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