Who can use this: Tech admin
Available on: Enable Essentials, Enable
Assign Enable seats and configure permission profiles to give your team access to Gong Enable. The steps you take depend on which Enable features each team member needs.
Step 1: Check your Enable seats
Make sure your company has Enable Essentials or Enable seats to assign, and decide which team members need them. The seat type and permissions each person needs depend on their role.
To check your seats:
From the left sidebar, click Admin center.
In the Settings tab, click General settings under the Company card.
Select Licenses and Seats, and check the application seat summary.
If you can’t confirm that your company has these seats, contact your Gong account team.
Step 2: Assign Enable seats
Each team member who needs Enable features must have a seat assigned. The seat type determines what they can access.
Seat | Who needs it | What it gives access to |
|---|---|---|
Enable Essentials | Coaches, managers, leaders, scorecard and training builders. | Coaching inbox, scoring calls, Coaching metrics, Initiatives, scorecard and training management. |
Enable | AI Trainer trainees and builders. | Everything in Enable Essentials, plus AI Trainer practice and training management. |
Note:
AI Trainer trainees need an Enable seat, an assigned training, and Coaching page access to open their trainings from Coaching > My trainings. Builders need an Enable seat and the permissions required to create and manage trainings.
To assign a seat:
From the left sidebar, click Admin center.
In the Settings tab, click Team members under the People card.
Select the team member you want to update.
Under Seats, assign the relevant Enable seat.
Click Save.
Repeat for each team member who needs access.
Step 3: Configure permission profiles
After assigning seats, update the relevant permission profiles to match each role. You only need to do this for team members who need Coaching page access, scoring permissions, or builder tools. AI Trainer trainees only need Coaching page access.
The table below shows which permissions to configure by role.
Role | Coaching page access | Coaching stats scope | Score calls | Manage Scorecards and Trainings |
|---|---|---|---|---|
Coach / frontline manager | Required | People who report to them, or selected teams | Required | Optional |
Senior manager / RevOps leader | Required | All, or their manager's teams | Optional | Optional |
Scorecard / training builder | Required | Optional | Optional | Required |
AI Trainer trainee | Required | No changes needed | No changes needed | No changes needed |
To update a permission profile:
From the left sidebar, click Admin center.
In the Settings tab, click Permission profiles under the People card.
Select the profile assigned to the team members you want to update.
In the Pages section, enable Coaching. Coaching requires an Enable Essentials seat to take effect.
In the Coaching stats section, set the appropriate scope based on the team member's role.
(Optional) Under Call and email actions, enable Score calls to let them score calls manually.
(Optional) Under Business settings, enable Manage Scorecards and Trainings to let them build and manage scorecards and trainings.
Click Save.
Note:
If multiple team members share the same permission profile, changes apply to all of them. Create a separate profile if different roles need different configurations. Learn more about permission profiles.
Step 4: Verify access
Ask a team member to confirm they can reach the Enable features you've set up.
To verify Coaching access:
Ask the team member to go to Coaching in the left sidebar and select Coaching inbox.
Check what they see:
Coaching inbox loads: Access is configured correctly.
They see an upgrade prompt or are redirected: The seat is missing or the Coaching page access permission is not enabled in their profile. Learn more about troubleshooting Enable access issues.
The Coaching inbox loads but shows no data: Check the coaching stats scope in their permission profile. It may be set to a scope that returns no results for their team.
Frequently asked questions
What's the difference between Coaching page access and coaching stats scope?
Coaching page access controls whether the team member can see the Coaching area at all. Coaching stats scope controls whose data they see within it, for example only their direct reports or everyone in the company. Both must be configured for the Coaching inbox to load with useful data.
What happens if a team member navigates to an Enable feature without a seat?
Gong redirects them to an access request page. They won't see an error message. If a team member reports they can't find a feature, the first thing to check is whether their seat is assigned.
Can I assign seats to multiple team members at once?
Yes, for team members on the same team.
To assign Enable seats to a team:
From the left sidebar, click Admin center.
In the Settings tab, click Team members under the People card.
Hover over the team manager's name and click Edit [name]'s team.
Under Seats, set the Enable seat to On.
(Optional) To update only team members who don't manage anyone, select the Individual contributors only checkbox.
Click Save.
Bulk updates with a CSV file don't include seats.