Who can use this: Any team member
Available on: Gong Engage
Ideal for: Sales rep, Sales manager
Schedule an email from the Engage composer to choose when it reaches your recipient. If your company uses Chili Piper or Calendly, you can also add a scheduling link from the composer.
Schedule an email
Schedule an email when you want it to arrive at a specific date and time, such as the start of your recipient's workday.
To schedule an email:
Write your email in the Engage composer. Learn more about writing and sending emails from Engage.
Click the arrow next to the Send button.
Choose one of the quick options, or click Choose custom time to set a specific date and time. If the email has only one recipient, the menu also shows the time in the recipient's time zone.
Edit or cancel a scheduled email
A scheduled email shows up in the activity timeline on the account page, with a note saying when it is scheduled to be sent. You can edit it from within Gong until it goes out, and it is still sent at the scheduled time, with your changes. You can also send it early, reschedule it or cancel it from the Scheduled tab in Messages. Learn more about managing your email messages.
Note:
If you start a new email to someone who already has a scheduled draft from you, a note at the top of the composer tells you when the scheduled draft is set to go out. You can view the scheduled email next to the new one and decide which to keep.
Send a flow email later when you reach a limit
If a manual flow email hits a sending limit, Send later replaces the Send button. Choose a later time or day, the same way you schedule any email, and Gong sends it then. Gong doesn't delay a manual flow email for you, as it does an auto email.
Note:
Your admin sets limits on flow emails. When you reach one, only flow emails are held back, and you can still send emails that aren't part of a flow. Learn more about email sending limits in Engage.
Add a scheduling link with Chili Piper or Calendly
If your company uses Chili Piper or Calendly, you can send your availability and schedule meetings from the email composer. You need to use Gong in Google Chrome.
To add a scheduling link:
Download the Chili Piper or Calendly Chrome extension.
Log in to your Chili Piper or Calendly account.
In the email composer, click the extension's icon below the text field.
Note:
This uses the Chili Piper or Calendly Chrome extension, not the Gong Anywhere extension.
To remove the extension from Gong: Remove it in your Chrome extension settings.