Email sending limits

Sales rep, Sales manager

Gong Engage*

Sending a large number of emails all at once may raise red flags for Internet service providers. To help your company maintain a healthy sender reputation and avoid getting marked as spam, your admin can set up email limits for the following categories:

• Number of flow emails from the same sender per day/per week

• Number of flow emails sent from the same domain (company) per day

• Number of flow emails sent from your company to the same recipient per day

• Number of flow emails sent from your company to recipients within the same domain (company) per day. Generic domains, such as Gmail, Yahoo, and Outlook, are excluded from this limit

While all types of emails count towards reaching the limit, once it is reached, only flow emails will be limited. Email limits refresh in a rolling 24-hour window, except for Emails from the same sender, which resets at midnight (12 AM) each day according to the user’s time zone, and weekly flow email limits for individual reps which reset at midnight on Saturday. Auto emails snoozed by a sending limit will be sent at 8:00 AM user local time.

How will I know when I’ve reached an email limit?

When you’re close to reaching a flow email limit or have reached a limit, we’ll let you know on the To-dos page and inside the email composer.

When you’re close to reaching a flow email limit, you might see one of the following notifications:

• You're close to your daily limit for flow emails

  You have x flow emails left for today. To keep sending flow emails, schedule them for later.

• You're close to your weekly limit for flow emails

  You have x flow emails left for this week. To keep sending flow emails, schedule them for later.

• Your company is close to your daily limit for flow emails

  Your company has x flow emails left for today. To keep sending flow emails, schedule them for later.
  

When you’ve reached a flow email limit, you might see one of the following notifications:

• You've reached your daily limit for flow emails

  You can still edit or schedule flow emails. Non-flow emails can still be sent today.

• You've reached your weekly limit for flow emails

  You can still edit or schedule flow emails. Non-flow emails can still be sent this week.

• Your company has reached your daily limit for flow emails

  You can still edit or schedule flow emails. Non-flow emails can still be sent today.

• Your company has reached your daily limit for flow emails to [name]

  You can still edit or schedule flow emails for this recipient. Non-flow emails can still be sent today.

• Your company has reached your daily limit for flow emails to this account

  You can still edit or schedule flow emails for this account. Non-flow emails can still be sent today.

What happens if you reach an email limit?

All types of emails contribute to reaching an email limit. However, once the limit is reached, only flow emails will be restricted, and non-flow manual emails can still be sent. If an email is delayed to a later day due to email limits, it will count toward the limits of the day it is actually sent. For example, an email scheduled for today but pushed to tomorrow will count toward tomorrow’s email limits.

Flow emails: Edit the email or schedule it to be sent another day

Auto send flow emails: These will be automatically snoozed and sent on the next available business day at 8:00 AM user local time.

Non-flow emails: Even if you reach a limit, you can still send a manual non-flow email to someone

In addition to setting email limits, Gong offers more strategies you can use for ensuring your emails are delivered successfully.

*The features available to you depend on your company’s plan and your assigned seats.